D-Hconnect常见问题解答

我如何办理“港通”帐户?

成为D-Hconnect用户, you will need to complete your organization's D-Hconnect account request form, and submit it to the authorized person listed on the form. Once we have received a completed and authorized form, the D-Hconnect support team will set up your account, 通常在一周内. If you do not know how to access the request form at your organization, please contact us at dhconnect@希区柯克.org 索取副本或进一步指示.

使用D-Hconnect要收费吗?

No, D-Hconnect is provided as a free service to providers and health care organizations. 有 minimal requirements for computer capability: a manufacturer-supported operating system plus a small, 名为Citrix接收机的免费客户端软件, 这可以是 下载. 对于平板电脑和移动设备，请搜索 Citrix接收机 在设备的应用程序商店中.

我将如何接受培训?

D-Hconnect is a read-only view of the eD-H clinical record; it is streamlined and intuitive to navigate. We offer WebEx, or onsite group training presentations. 有 帮助卡 可打印或在线查看. 一如既往地, the D-Hconnect support team is available Monday to Friday from 8:00 am to 5:00 pm to assist with questions and troubleshooting either at dhconnect@希区柯克.org，或致电 603-653-3272. 参考 培训页面 了解更多信息.

谁能在我的诊所开个账户?

Each institution or practice determines who can get access to D-Hconnect. Generally, this should mirror the local EMR access that exists within the practice. 这可能包括所有的提供者, 护士, 推荐协调员, 护理协调员, and scheduling coordinators or those who would need access to the medical record for purposes of treatment, 付款, 以及HIPAA规定的操作.

Once I have a D-Hconnect account, do I log in at the website?

访问D-Hconnect使用安全的Citrix Portal. A member of the D-Hconnect Support team will contact you regarding this access when you sign up to participate in D-Hconnect.

安全吗??

是的. D-Hconnect will encrypt all data communication between your computer and our server. There will be no patient data stored in your web browser's cache, and our servers are maintained behind a firewall in a secure data center.

我能用Mac电脑吗?

是的. Citrix接收机适用于MacOS.

我可以使用智能手机吗? iPad或其他平板电脑?

是的, Citrix接收机 is available for iOS and Android devices including Chromebooks. This application may be 下载 from the device's app store. Output is optimized for viewing on a larger screen, so a cell phone will require zooming in and out.

我能接触到到我急诊室就诊的病人吗?

Unless a patient is opted out of electronic records sharing, 你可以查看他们的D-H医疗记录, including current information within D-Hconnect and historical information in Legacy systems. If you are unable to access a patient's records electronically, relevant information can be faxed to you by calling 603-650-5000 and asking for Release of Information, which is staffed 24/7.

什么是遗留系统?

You will see some patients have records in legacy systems, 我们在迁移到Epic之前使用的emr (eD-H).

Legacy CIS是我们以前EMR的只读视图. 我们于2011年4月2日用eD-H取代CIS. D‑Hconnect包含问题列表, 药物, operative histories and other discrete clinical data migrated from CIS, and all documentation of care provided on or after our go-live date is stored there as well. Prior office notes and other reports will remain in Legacy CIS, accessible through the Legacy Records link within D‑Hconnect.

Legacy Dartmouth Hitchcock Clinics Concord and Legacy 柴郡医疗中心 records are also available as static PDF reports.

I've never used CIS, does this require different training?

CIS确实需要不同的培训. However, it is a much simpler EMR to use, and you may find training to be unnecessary. If you do require training, contact the D-Hconnect Support team to set up an appointment.

我可以查看图像吗??

是的. You will have access to radiology images in our PACS system, as well as scanned documents and uploaded photographs in the patient chart.

我可以输入推荐吗?

供应商 can enter referral orders in D-Hconnect to request labs and appointments for specialty care. Other staff at your practice will have access to the referral module to request appointments and check the status of referrals in process.

I forgot my password or the system doesn't recognize my password

If you attempt to login 5 times within 10 minutes unsuccessfully, the system will lock your account. Your account will automatically be unlocked 10 minutes from the last bad attempt. If you do not remember your password, call DHconnect Support at 603-653-3272 寻求帮助.

如果我有其他问题，我该找谁?

您可以致电D-Hconnect的支持团队 603-653-3272，或电邮 DHconnect@希区柯克.org.

我可以更新我的通讯偏好吗?

You can receive communications by In Basket, fax, or postal mail. To change your preference, call the D-Hconnect support team at 603-653-3272 或电子邮件 DHconnect@希区柯克.org.

To protect personal health information (PHI), D-Hconnect utilizes secure messaging. 如果你注册了电子邮件, you will receive an email notification that you have a message in your D-Hconnect In Basket. Logging into D-Hconnect is the only way to access your In Basket.

Can I have someone else at my practice check my In Basket?

You can designate another user to access and manage your inbox. 该用户需要自己的D-Hconnect帐户. 了解更多关于在篮子下面.

我能获得的数据有多及时?

所有临床数据均可实时获取. You will need to log into D-Hconnect to view the data.

我是否同时使用D-Hconnect和连接ion Center?

You can use either service to manage the care of your patients. 请随时致电D-Hconnect支持团队 603-653-3272 或电子邮件 DHconnect@希区柯克.org 就如何最好地利用这些工具进行咨询.